When Different Understandings Cause Confusion

It’s easy for miscommunication and different understandings to cause quite a lot of confusion. I experienced that this morning.

When I go to Portland, I generally don’t bother driving in town. They have this great public transportation system that is less expensive than paying for parking, without the hassle of traffic and driving. For one price, you can take light rail, bus or trolley, pretty much anywhere. I thought it was all the “Max” system.

To get to my meeting today, I looked up how to get from the hotel to Washington Park. Then I asked the hotel desk clerk where the Max station is. She said it’s 12 miles by car, but my phone said .1 mile. Well, it turns out that Max is just the rail part of the system and what I wanted was the bus stop.

The people who will tell you the confusions on your website are your friends!

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